Welcoming a leading Lincolnshire conveyancing firm to the platform.
Lincoln’s Fletcher Longstaff has become the more recent law firm to adopt the groundbreaking communication platform, inCase.
Their attentive and responsive approach to customer service is a perfect fit for the inCase app and the numerous benefits it provides.
Leveraging the power of cutting-edge technology to provide an enhanced client experience, inCase aligns with Fletcher Longstaff’s customer service priorities.
Shared goals – service, security, efficiency
Fletcher Longstaff managing director, Adam Cheal outlined his satisfaction with the new technology, stating:
‘Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house.
‘This app does all that and more – I’m very excited to be working with the inCase team and can’t wait to see the fantastic client feedback it’s bound to generate.’
His positivity around the new development was echoed by inCase sales and marketing director, Rob Hosier, who commented:
‘I’m extremely happy to welcome Adam and the team at Fletcher Longstaff to our valued client base.
‘We always aim to partner with likeminded firms that want to provide the very best customer experience, improve their efficiency and boost security – Fletcher Longstaff certainly represent these values.’
For all your conveyancing needs visit Fletcher Longstaff at https://fletcherlongstaff.com
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors