How legal apps are driving the Conveyancing Process
Whether you are buying or selling your house, the conveyancing process is widely regarded as one of the most stressful experiences in life. It is therefore no surprise that more and more conveyancing departments are turning to legal apps to drive engagement and offer that crucial reassurance to their customers.
From the initial instruction and welcome documents right through to completion day, our client facing conveyancing app provides a platform to sign and return those documents in seconds, keeps customers informed and drives their engagement.
With inCase Conveyancing, one of our most revered features is our informative process flow that lights up at each different stage, as well as detailing the entire process from start to finish.
Each bubble contains a detailed overview of the current stage the client is at, like below:
As you can see, you can also add your company Facebook and Twitter links into the app to make referrals and shares painless for your clients. Clients always remember the experience of handling their legal affairs from their phone!
inCase reduces the stress that comes with moving house, by keeping clients informed and involved throughout the entire process. What’s more, clients can view, sign and return important documents in minutes, cutting weeks off transaction completion times and heavily reducing paper output. 78% of UK adults own a smartphone and the usage of native apps has soared in the last two years; clients want to be able to manage their legal matters from their smartphones, and the bonus for Conveyancing teams is that legal apps are literally saving both time and money!
With push notifications informing clients instantly of any updates, inCase drives the client to act when necessary, and the ease with which one can answer questions and return documents is a real positive factor. As your client is lying in bed at night after a long day at work, they can sign and return a document; it may have taken them weeks to fill in a form and post it back to you!
The legal industry, contrary to popular opinion, is embracing legal technology more than ever before. Here at inCase we have seen a huge surge in enquiries regarding our Conveyancing app, and we have signed more law firms to the conveyancing app in 2018 than we did in the three years prior to that!
If you happen to be the owner of a progressive conveyancing firm, and you haven’t considered the benefits of a client facing app before, we are open for questions on Twitter (@incaseapp), or you can call a member of our team on 0161 410 0800 who will always be happy to assist with enquiries!
It might just be the best call you make this year.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors