Chris joined inCase in April this year as Lead Developer and became a part of the family at inCase instantly. Since then, Chris has been playing a critical role in the development of our inCase apps and has used his extensive knowledge to improve clients’ existing apps(on multiple devices including web apps, Android and iOS!) as well as playing a pivotal role in future application development. Chris explains his work with great detail but also simplicity and is brilliant when communicating with clients’ technical staff and IT Support. We’ve asked Chris some questions about his career so far.
Could you tell us a bit about your journey before inCase?
A few years ago, I was approached by one of my previous University professors who had an idea for an app that would track users’ everyday exercise as part of a campaign to get the city of Sheffield moving. As MoveMore gained popularity over Sheffield, I wasn’t expecting it when my boss, Fabio, casually dropped into conversation “By the way, I just got off the phone with Public Health England and they want to give the app to half a million people within the next 3 months”. Creating Active 10, I learnt a huge amount in a short space of time about ensuring quality in an app, and processing high volumes of data. I feel privileged to have worked with some very intelligent people at the University of Sheffield and Public Health England.
What is the proudest moment of your career?
Working in tech means that a lot of people including your family don’t really understand what you do for a living. When the TV campaign went out for Active 10, it brought to life what we’d been throwing a lot of our spare time into. It’s always a great moment when people find what you’ve created genuinely useful.
What do you want to achieve at inCase?
The legal industry feels like it’s ready to be innovated. In an age where people can order taxis, food, and send money to their friends with one tap, I’d like to create an experience that feels natural to both clients and lawyers, while continuing to think up wild ideas.
And finally, on a lighter note, could you please share a lesser-known fact about yourself?
When I was a child I spent a lot of time solving Rubik’s cubes – so much that I could solve it in an average of 25 seconds. I once won champagne at a bar offering a bottle to anyone who can solve it!
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors