inCase is upgrading. With our game-changing Questionnaire Builder and all new customisable workflows suitable for every area of law, inCase is the perfect solution to send your customer satisfaction ratings soaring. Our new dynamic interface drives client engagement with the ‘To-do List’ ensuring that the client is unmistaken with regards to which tasks need completing now.
Our informative Process Flows then allow the client to gain an understanding of what happens next, right the way through their matter.
Whether it’s moving house, divorce proceedings, criminal defence, a personal injury claim or an employment dispute, your clients can confidently and pro-actively handle their matters on their smartphone. According to the Ofcom Communications Market Report 2018, 70% of commuters use their smartphone during their morning journeys. This alone amounts to so much time that your clients could be spending completing Questionnaires, or signing and returning their Information Packs. Without inCase, it would be almost impossible for a matter to progress during your clients’ journeys to work.
This is a new level of efficiency.
Vital business benefits that can be achieved with the new inCase include:
• Drives efficiency – Reduce your solicitors workloads and reduce completion times
• Fits existing processes – Integrates with your CMS and uses your current workflows/letters
• Client satisfaction – Every firm using inCase has boosted their client satisfaction ratings
• Business growth – inCase allows your solicitors to reduce their workloads, why not scale up?
• Client confidence – Give your clients confidence through greater process understanding
• Environmental Benefits – Save thousands on reduced paper and postage costs whilst helping the fight against climate change.
• USP – Offering your own branded* app to your clients is a huge selling point!
Sales and Marketing Director Rob Hosier is over the moon with the new features available with inCase:
“ We are overjoyed with these new inCase features, it really is a fantastic solution for the modern law firm. Being able to offer inCase across all sectors of law is extremely exciting given the great impact that we’ve had on the Conveyancing and Personal Injury sectors so far. inCase have had some really interesting discussions with sector leaders about how we can improve and adapt the product to various other areas of law and now we are seeing the results of months of hard work.”
To find out more about how inCase could impact your firm, please call us on 0161 410 0800 or send an email to firstname.lastname@example.org and we will get back to you within 24 hours.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors