The internet can be a great source of information but when it comes to legal matters, rarely is it accurate for your firm. In fact, the internet can cause confusion which creates anxiety for clients and a need to have questions answered, all of which can be time- consuming and costly. As clients need regular updates, they are more likely to call, write or email asking for the latest news. Whilst a high priority for them and now you, it is a costly event which is unlikely to be recoverable, especially in a fixed-fee regime.
Further, there is an unknown impact on the cost of your lawyer’s ‘down-time’ as they interrupt their work and respond. It would seem inevitable that our costs are going to rise uncontrollably as long as this desire for increased communication continues.
More than ever before, clients want to be educated about the legal process they are involved with. Driven by the ease at which information is readily available on the internet, clients are keen to learn what is expected of them; what is likely to happen in the future; what is the likely outcome and much more.
The key to managing client expectations cost effectively is to educate them about the legal process they are involved in and automate informative updates utilising mobile technology . This is the key. Mobile technology can hold details of the legal process, explaining the journey they are about to embark on, explain legal terminology and answer FAQs.
By automating these updates, you’ll keep your clients informed 24/7 and prevent out-of-the-blue calls looking for general updates. Of course you’ll still communicate personally with your clients but so much much time can be saved by having an automated, mobile solution at your clients fingertips. Time is indeed money.
…But that’s not the only reason firms are rushing to implement mobile technology
I’m passionate about technology and driving forward the law industry with innovative solutions to the problems we face.
This desire to help and innovate is why I’ve written an eBook on the subject that neatly summarises the key factors at place when considering a law firm mobile app.
Once you’ve read it, it’ll be hard for you to consider any other solution for growth and profit in 2016.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors