Posted March 26th, 2019 by inCase Web Team
For the first time ever, inCase have entered non-legal awards and received instant success by being shortlisted in both the categories they entered, ‘Best Use of Customer Service Technology‘ & ‘Best Customer Service Product‘.
Just inCase being shortlisted for UK-wide Customer Service awards is a great acclamation that inCase really are able to provide the best client experience for law firms.
It is no wonder that EVERY law firm using inCase has improved their client service results.
The 2019 UK Customer Service Excellence Awards ceremony is being held in London next month, with inCase looking to bring back the awards for ‘Best Use of Customer Service Technology’ as well as ‘Best Customer Service Product for Business’.
With more nominations in the last 12 months than ever before, inCase are delighted to have been recognised against some of the very best names in UK business and we now look forward to a great night in April.
Every member of staff takes great pride in our customer service benefits and the whole office is ecstatic to be considered for these awards.
Fingers crossed until April!
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors