Why would a law firm want to make its clients feel valued, secure and up-to-date?
An obvious question that doesn’t need answering – a more pertinent poser might be:
If there’s a way to achieve these objectives via technology, why wouldn’t a law firm want to?
The inCase mobile app allows law firms to do all that and more, increasing efficiency, improving visibility and boosting customer satisfaction.
Hand holding that keeps your clients happy
Clients that download the app can access it 24/7 to see case updates and progress, removing the need to rely on your office hours.
They can send and receive documents securely and instantly – faster and more reliable than waiting on the postal system (not to mention cheaper).
Most importantly, clients can be kept informed, with expectations managed and challenges addressed before they become obstacles.
For example, a recent trade publication article asserted that over 47 percent of conveyancing clients expect digital comms updates throughout the process.
But to sit and type email after email – while valued by the customer – is cost and time consuming for legal professionals.
An app that satisfies communication requirements like these and makes clients feel included and informed is doubly valuable.
On their phone, not on yours
Seamless integration with existing law firm case management systems means that case progress speeds up.
By removing the need for customers to call the office as often, the app leaves legal pros more time to focus on securing a satisfactory outcome for their clients.
And as it was developed by lawyers who understand what drains the most resource during casework, the day-to-day rewards are obvious straight away.
Recent cost analysis by the developers of inCase showed law firms typically spend £2,400 per member of staff on inbound/outbound communication.
Which is just one reason why they created a technological solution that addresses such expenditure without detriment to communication quality.
Safer, stronger, sensible
With the sensitive nature of legal and confidential documents, security and fraud are a concern for many law firms communicating with clients.
The inCase app removes the need to post or email such content, relying on the client’s much safer smartphone PIN or fingerprint security.
This is invaluable when clients are required to provide info like bank details or identification documents.
Why wouldn’t you?
Whether you opt for ‘off-the-peg’, fully branded with your firm identity, or a full bespoke version, the inCase app opens up new opportunities for law firms.
By saving time, conserving resource and keeping clients connected, it enables new focus on other areas of your business and future opportunities.
Happier customers, more efficient legal professionals, better insights, tighter security – there are lots of things law firms want.
But there’s only one app that delivers them.
Find out more about how inCase can deliver more for your clients by contacting us today.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors