Every firm that uses inCase has seen an increase in customer satisfaction results
Clients can access inCase anywhere and at anytime. That busy client can reply to your enquiries at the first chance they get, even if they have just finished a night shift! Using inCase means that your firm are providing a service that suits your clients and your client satisfaction rates will never be better!
How quick can you complete cases if you are not reliant on the post. inCase provides the ability to send letters, messages and documents to your clients instantly.
What is the main reason clients phone their lawyer? - They want to know what is going on. Let them understand the process from day one and inCase will manage their expectations throughout. Additionally, inCase will send ‘push notifications’ to your clients.
Our seamless integration with your CMS means your client is updated automatically and your lawyers don’t have to do anything!
Technological advances mean your clients expect results as soon as possible. inCase delivers them now.
We integrate inCase seamlessly with your current case management systems – We have done more integrations than anyone! Our experience makes it the smoothest of operations.For a full list of compatible CMS systems click here.
inCase does not aim to completely replace calls to clients, it merely takes the need away for the client to call. Meaning Lawyers are more efficient and get matters concluded earlier.
inCase speeds up communication into the 21st Century. Did you know 1st class post is only guaranteed to arrive within 15 working days? Clients today are not happy to wait for items to be posted, so why not use inCase to exceed their expectations. With inCase you can get documents signed and returned in minutes! Reducing case timelines by weeks! Meaning you are being paid quicker and can do more work in the same period of time!
Are you trying to balance making your Lawyers’ time as profitable as possible, whilst maximizing the service levels they can provide? inCase improves both! We fully integrate to work alongside your current Case Management System. The lawyer still presses ‘send’ onto that letter/document, but with inCase it automatically and securely sends it to the client in seconds.
With our customer services mobile app we provide the technology, expertise and efficiencies for Lawyers to provide the very best in customer service.
A recent survey by DMARC shows that 99% of law firms are still vulnerable to email fraud
According to the NatWest 2017 Legal Benchmarking Report, 24% of legal firms had been hit by fraud or cybercrime within the last year! inCase helps provide a secure communication tool with your client, eliminating the need to post and email documents, whilst providing reassurance about the intended recipient.
Whilst you can spend hundreds of thousands of pounds on increased security, the weakest link is always your client. They tend to use unsophisticated email providers and login passwords. Why not increase security by only confirming your bank details through inCase. They now need a finger print to send money!
To access the data on inCase, the client is automatically created a login from your CMS when you open a file. Most modern smartphones require fingerprint recognition to unlock the device and all require a unique pin to get into the phone. Additionally, if you lose you smartphone, no one can get into it and you can remotely reset your phone.
How do you know the person at the end of the phone or email is genuine and is genuine every time you contact them? It’s difficult, but inCase provides a much better platform to release and manage data.
Are you asking clients to send copies or verified copies of ID over email? Is that really safe for them and you? inCase makes it a lot safer.
Improve your client service via multiple communication channels and efficient processes – better service, with less work!
You can improve and grow your business by measuring areas of your operation that you didn’t think was possible. Having trouble obtaining client feedback, inCase makes it easy. Cannot understand why your lawyers handle so many calls at a particular stage in the transaction, inCase will tell you why.
Create a new USP with inCase, make dealing with your firm superior to that of your competitors. Even use your branding to complement your own corporate identity.
Manage cases more efficiently and communicate faster and better, to expand your client base via better service.
inCase is ‘self-sufficient’ out of the box and can be altered to suit your bespoke business requirements then scaled up to meet demand. We also make sure your investment is future-proof by continually developing inCase to be at the forefront of technology.
"There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service."Rachel Stow – MD, Thorneycroft Solicitors
"Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we're now able to send clients, updating them on their case within a split second."Sucheet Amin – MD, Aequitas Legal
"Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone."Patrick O'Hare – Managing Partner, Paschal O’Hare Solicitors
"I was reassured to hear the App's features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own."Bruce Hatton – MD, Hattons Solicitors