The inCase app provides clear client benefits that
improve communication, build trust and reduce stress.

Electronic Signature

Every firm gets our secure digital signature feature as standard.
Unlike other providers, we do not charge for every signature,
it is all included in your license fee.

99% of all documents used by law firms can be digitally signed, including your onboarding documentation. Each electronic
signature has EXACTLY the same legality as a wet signature.
So why not speed up the process?

Electronic Signature

ID, AML & KYC Checks

Our ID check is one of the best available. Your system can automatically request the client completes the ID check.
We are the only provider who can use the NFC chip reader
on both Android and Apple phones to read the cryptographically signed data on the passport chip.

We then use the very latest facial recognition software to confirm a match on the ID photo compared to a live recording of the client.
Lastly we are also able to provide proof of funds confirmation directly
with the client’s bank.

ID, AML & KYC Checks

Secure messaging

Your clients no longer need to wait for the post and you no longer need to worry about the security of email. Messages are instantaneously sent and received through the inCase app.

Your message can carry just the same attachments you would place in an email or send through the post, such as Medical Reports, Pieces of Evidence, Property Guarantees or Identification. All now sent within seconds of the request.

We use TLS encryption (same as banking industry) to provide security of all communications.

Secure messaging

Process Flows

Clients now know exactly what the process is and where they are
in that process thanks to inCase and the process steps that are
visible to them.

Clients feel informed and no longer have to keep calling for updates. The best bit is, because of the inCase integration, your lawyers do not have to do anything to achieve this higher-level service.

Process Flows

Client Feedback

Clients are encouraged with inCase to provide feedback on the service they receive throughout their matter with you. This provides a unique way for your firm to manage client expectations.

You take charge of client experience, no longer are you finding out at the end of a transaction how the client judges your service.

This means you can alter clients service perception before it is too late.

Client Feedback

Form Completion

With inCase, you are able to send forms and questionnaires from your Case Management System to your client to complete on their phone.

We have had initial forms completed within minutes!

Form Completion

Push Notifications

Take back control of communication with your client. Instead of
being reactive to clients, inCase lets you inform them of progress immediately, without doing anything more than the usual actions in your CMS – You are now one of the most proactive Lawyers in your sector!

Push Notifications

Your Branded App

The same great features as the basic version but we
design and create your own app, using your branding.

Your Branded App

Client to do List

Keep clients organised with the to do list feature.
Create a list so they know what they need to action.

Client to do List

Multiple Cases

inCase can work with any discipline of law, so clients
can have multiple files with you inside one app.

Multiple Cases

Biometric Login

For an extra layer of security you are able to activate Biometric Login, this will allow you to access the app with fingerprint or facial recognition.

Biometric Login
View Integration Options

Paschal O’Hare Solicitors

“Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone…”

Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors

Thorneycroft Solicitors

“There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.”

Rachel Stow – MD, Thorneycroft Solicitors

Fletcher Longstaff

“Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!”

Adam Cheal – MD, Fletcher Longstaff

Sweeney Miller Law

“Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.”

Paul Miller – Managing Partner, Sweeney Miller Law

Aequitas Legal

“Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.”

Sucheet Amin – MD, Aequitas Legal

Make customer service your competitive advantage.

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Our awards

Modern Law Conveyancing Awards 2022 - Winner - Service Provider of the Year

Modern Law Conveyancing Awards 2022 - Highly Commended - Innovation of the Year

Modern Claims Awards 2017

Modern Claims Awards 2017

Modern Law Conveyancing Awards 2017 Shortlisted

Modern Law Conveyancing Awards 2017 Winner

PIA 2018 SHORTLISTED SUPPORTING

MLA19 Best Use of Tech S

MLA19 Best Use of Tech S

Service Provider

Innovation of the Year Winner

Modern Claims Awards 2016 UPDATE

CMA SHORTLISTED LOGOS 2017

CMA SHORTLISTED LOGOS 2017 claims innovator

DEA

Claims Innovation Awards 2014

New Media Winner

MCA Shortlisted Technology Initiative Of The Year

CIA 2016