24/7 help for your clients at the touch of a screen.
Clear client benefits that improve communication, build trust and reduce stress.
Your clients no longer need to wait for the post and you no longer need to worry about the security of email. Messages are instantaneously sent and received through the inCase app. Your message can carry just the same attachments you would place in an email or send through the post. We use TLS encryption (same as banking industry) to provide security of all communications.
Every firm gets our secure digital signature feature as standard. Unlike other providers, we do not charge for every signature, it is all included in your license fee. 99% of all documents used by law firms can be digitally signed, including your onboarding documentation. Each electronic signature has EXACTLY the same legality as a wet signature. So why not speed up the process?
Take back control of communication with your client. Instead of being reactive to clients, inCase lets you inform them of progress immediately, without doing anything more than the usual actions in your CMS – You are now one of the most proactive Lawyers in your sector!
Clients now know exactly what the process is and where they are in that process thanks to inCase and the process steps that are visible to them. Clients feel informed and no longer have to keep calling for updates. The best bit is, because of the inCase integration, your lawyers do not have to do anything to achieve this higher-level service.
Clients are encouraged with inCase to provide feedback on the service they receive throughout their matter with you. This provides a unique way for your firm to manage client expectations. You take charge of client experience, no longer are you finding out at the end of a transaction how the client judges your service. This means you can alter clients service perception before it is too late.
Our ID check is one of the best available. Your system can automatically request the client completes the ID check. We are the only provider who can use the NFC chip reader on both Android and Apple phones to read the cryptographically signed data on the passport chip. We then use the very latest facial recognition software to confirm a match on the ID photo compared to a live recording of the client. Lastly we are also able to provide proof of funds confirmation directly with the client's bank.
With inCase, you are able to send forms and questionnaires from your Case Management System to your client to complete on their phone. We have had initial forms completed within minutes!
Medical Reports, Pieces of Evidence, Property Guarantees or just Identification. All now sent within seconds of the request.
Developed by experienced legal professionals that understand your client needs.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors