Our secure video calling platform is perfect to improve client relationships and promote collaboration.
Video calling helps facilitate the face-to-face benefits that many firms are missing in this new digital era.
· Scheduled video calls of up to 9 people
· Including clients and third parties.
· Possibility to distribute a link by email to third parties (like Zoom).
· Professional transcription with email delivery to clients.
· Live messaging in video.
· Screen sharing.
· Custom branding.
· Downloadable recordings.
· Access to calls from Admin Portal.
· Build a trusting face-to-face relationship
· Provide your clients with a bespoke service face-to-face.
· Improves customer service by making your client more involved in their case.
· Reduces the need to travel and meet in person.
· Read body-language, tone of voice and emotion which can be challenging over email.
· Video call your clients directly through the app.
· Schedule video calls at a time that suits you by sending your clients a digital invite.
· Refer back to PDF transcripts instead of making notes allowing you to give clients your undivided attention.
· Secure transfer of information.
· Get information and questions answered quickly.
· Avoid long email trails by video calling instead.
· Improve security by making sure you speak directly with your client when needed.
“Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone…”
Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
“There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.”
Rachel Stow – MD, Thorneycroft Solicitors
“Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!”
Adam Cheal – MD, Fletcher Longstaff
“Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.”
Paul Miller – Managing Partner, Sweeney Miller Law
“Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.”
Sucheet Amin – MD, Aequitas Legal
