Paschal O’Hare Solicitors is a well-known local law firm that provides services to the whole of Northern Ireland. It was founded in 1969 by its namesake, a solicitor and politician. Today, the firm enjoys a sterling reputation of personal injury claims success and is known for staying ahead of the curve with progressive strategies and doing what it takes to ensure client satisfaction.
Northern Ireland has a small population that is divided across 6 counties. Within a competitive market, the challenge was to attract new clients who are geographically far from an office of solicitors whilst still remaining competitive and efficient service levels.
The use of inCase to instantly communicate with clients that live further afield and the use of the app’s ability to significantly shorten the claims process. Moreover, allowing the client to feel closer to the firm without having to travel to far away offices more often than required.
“Our firm has a glowing track record of achieving fast results whilst never sacrificing client satisfaction. The firm’s very foundation is built from a desire to create a positive experience for each client. This is why it is immensely important to us that we offer the best and most contemporary solutions available that meet the needs and growing expectations of our client base. Our proposition value is much more than winning cases quickly and a professional approach, it is also the actual experience each client has with us. I have found that inCase amplifies this.
Paschal O’Hare Solicitors brought inCase into Northern Ireland. A benefit of being an early adopter was that inCase complemented the firm’s reputation as being both progressive and technologically ahead of our competitors.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone.”
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors