Heightened efficiency, happier clients.
The conveyancing industry has seen a change in recent years as web based companies have leveraged technology to redefine timescales for buying and selling houses.
The inCase app is enabling law firms to catch up and harness the power of digital as an efficiency, communication and customer satisfaction tool.
It integrates with law firms’ existing systems and can be fully branded with their corporate ‘look and feel’.
In addition, it allows them to securely send and receive legal documents – much faster and cheaper than relying on postage.
Speaking on LegalTechnology.com in February 2018, InfoTrack CEO Scott Bozinis cited a survey of conveyancing customers that found ‘58 percent of consumers are frustrated with the time taken to complete home moves’.
The same survey also claimed that consumers are ‘turning to digital channels to overcome the lengthy process’.
Improving conveyancing through technology
Sales and marketing director at inCase, Rob Hosier highlights the reasons for the app’s development and how it helps conveyancing customers:
‘Buying or selling a house is probably one of the most stressful things you’ll be expected to do in your lifetime.
‘The number of people and the size of financial figures involved mean that the potential for delays or obstacles can be a source of anxiety for many.
‘Some other sectors have recognised how the power of technology can help remove or lessen some of these pain points.
‘This specialist conveyancing app lets established law firms provide similar benefits to their conveyancing customers.
‘Better communication and speedier document processing means heightened efficiency and happier customers.’
Find out more about the inCase conveyancing app for law firms – contact us today.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors