Eighteen months ago, specialist Manchester-based personal injury lawyers, Horwich Cohen Coghlan Solicitors started a process to assess the viability of a mobile application to enhance their communication with clients and bring efficiencies into their business model.
After an extensive and rigorous assessment, HCC chose to partner with Lavatech Ltd and bring the inCase Personal Injury Mobile App platform to their clients.
Partner, Brian Coghlan said, “Right from the first time I saw inCase I was impressed with its potential to enhance the client experience, and to bring improved efficiency and ease of operation to our staff.. However we were keen to ensure that the integration with our existing case management system would bring internal efficiencies worthy of the investment, andwe also wanted to ensure security of data as well as strength of the product. During the time we have been considering inCase, we have seen the product develop and evolve to the point where we felt it was right to bring this technology in, and Lavatech Ltd have demonstrated to us that they continue to invest in the app.”
Sucheet Amin, Managing Director and Founder of the inCase brand said, “HCC are one of the largest and most respected personal injury practice in the North West. We knew that their standards are high and it was important that we demonstrated we could deliver what they needed for inCase to be a success. Our team are very proud to have HCC as a client, and we are looking forward to a long and successful relationship with them.”
inCase is the market leading communication app for the legal sector offering a range of apps to law firms looking to bring mobile technology to their client offering.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors