This week we speak to Jake who joined inCase back in March as Directors’ Assistant. Jake is involved in many aspects of the inCase workload and contributes to integrations as well as managing our social media channels. Jake is also on the inCase Support team and works extremely hard managing tickets and communicating with our clients to ensure all of our clients have the best possible experience with inCase. Jake also supports the Marketing department and has been instrumental in some of our earlier advertising campaigns.
My first foray into working life was as a referee for Manchester FA. I enjoyed it immensely and was lucky enough to be able to officiate several Manchester City academy fixtures at their new state-of-the-art facilities. I was also unlucky enough to be appointed at Old Trafford at the peak of my refereeing career! My role at inCase is my first real full time job but I have also spent time working in customer service and also did some odd jobs at a financial advisors’ office for a few months.
My greatest achievement is definitely the speed at which I’ve adapted to contributing to inCase integrations. The integrations team at inCase is fantastic and I love getting clients set up on their apps and being able to demonstrate the work that has been done. It is extremely rewarding to be able to show the clients what their time and money has built up to once we’ve completed an integration. Clients are always amazed by how we can take their existing Case Management Systems and build the inCase functions into it.
I would love to be able to help inCase become a staple in the legal industry and I believe that this is more than feasible. The legal sector is becoming increasingly innovative and there is a real market for managing legal affairs from the things we all use every single day-smartphones and tablets! Our team are fantastic and have supported me to the maximum ever since the day I joined. I would say the sky is the limit but our team may just continue through the clouds if we get that far!
I cannot go away on holiday without beeping at the airports and being intensely scrutinized by security! I have a titanium plate holding my left thigh together (the result of major surgery when I was younger) and nobody ever seems to believe me that it’s just metalwork- maybe I look suspicious!
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors