To an outsider, solicitors are often hard to get hold of. Too busy juggling a heavy case load, they unfortunately can seem distant and disinterested in a client’s case. A case which is of course their own sole-priority. It is no wonder that seemingly poor communication channels can leave someone who seeks counsel feeling neglected.
For you, fielding calls and communications from clients is something which slows down the whole process, even if initiated with the best of intentions. Another delay is caused by the time it takes to forward documents between each party and return them once reviewed and completed.
Whilst a mighty powerful tool, the solicitor’s letter and other documents could be even stronger once the element of time they take to deliver them is neutralised.
Instead of investing time and capital developing your own case management app, inCase can appear as your own to your clients whilst offering you peace of mind with:
See the journey so far: View the Infographic below (click to see hi-res version):
Discover how mobile technology is revolutionising the Legal sector in 2016 and how you could use it to reduce your costs:
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors