More law firms choosing app efficiency over unnecessary admin.
Rather than relying solely on face-to-face contact with clients to keep them updated, many legal professionals are turning to tech.
Not to replace personal contact – simply to support the progression of cases by keeping clients updated when law firms are unable to do so instantly.
The inCase app for law firms allows them to instantly enhance the customer service and efficiency offering they provide to clients.
But despite its capabilities, there’s no need for practices to worry about how their existing systems will accommodate it.
Developed to work perfectly with all case management systems, inCase delivers client benefits right out of the box.
Meeting and anticipating customer expectations
Sales and Marketing Director, Rob Hosier comments on how client requirements are changing how law firms view technology:
‘A few years ago some firms would’ve been reluctant to let a mobile app handle so much of their client communication and interaction.
‘Maybe there were some fears about appearing impersonal, or simply doubts about the effectiveness of the technology itself.
‘But as we’re seeing with the numbers of law firms we’re onboarding each month, those are definitely problems of the past.
‘Not only do clients actually expect some form of digital communication updates on their case progression, they prefer it.
‘The extra convenience of not having to wait on the phone or worry about law firm office hours is well worth it.
‘And the fact that this app integrates seamlessly with all existing case management systems means the full benefits are available without any delay to law firms.’
Talk case management systems and customer satisfaction – get in touch with inCase.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors