Posted October 4th, 2019 by Rob Hosier
The leading communication platform for the legal sector, inCase has now surpassed 1 million unique user sessions since it first launched back in 2014.
Starting as a platform for the personal injury sector to manage client communications more efficiently without compromising service in the face of the Jackson Reforms 2013, inCase has grown to a platform serving multiple sectors, including the competitive conveyancing market.
The brainchild of a solicitor who saw a lack of technology available to serve clients in his own law firm through a mobile app, Sucheet Amin embarked on developing inCase to deliver information, updates and documents back in 2012. Learning from experiences and results in his own firm, he enhanced the solution to offer the platform to the wider legal community focusing on client experience, key features and integration with case management systems.
The company has now helped firms across the industry to serve hundreds of thousands of clients, with today’s active users topping 110,000. Firms using inCase, including two Top 100 firms cite client service and offering a secure platform for all client communications, including document signing, form filling and real-time feedback as the key reasons for choosing the mobile app specialists.
When it comes to client service, the platform has increased every firm’s satisfaction ratings via its unique 5 star rating facility. Firms across the spectrum average 4.4 out of a possible 5 stars for service.
Founder and CEO Sucheet puts the success down to a combination of recognising the company serves two clients. The first being the law firm and ensuring that a clear understanding in their needs is understood and accommodated. Helping to support a firm introducing the technology is vital to ensure success. The second is the firm’s client or end user themselves. Making sure the app meets their expectations and user experience to help them manage their legal issue completely is just as important.
Sucheet also credits his incredible team that have helped to make inCase the leading mobile app developer for the legal sector with a host of awards under its belt.
With a new platform having been released in recent months, inCase can serve any business looking to communicate with their clients/consumers efficiently without sacrificing service.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors