North East solicitors Sweeney Miller have become the latest firm to offer the inCase platform to their clients. With offices in Sunderland and Newcastle, Sweeney Miller are an ambitious and progressive firm with client experience at the forefront of their minds. This is encapsulated by their decision to offer their customers the chance to manage their transactions through the new Sweeney Miller app and the efficiency benefits of the inCase integration and automation into their existing Case Management System.
Sales and Marketing Director at inCase, Rob Hosier, states that the partnership between inCase and Sweeney Miller will be a huge success for both firms;
“The Conveyancing division at Sweeney Miller are a greatly ambitious team who believe in providing brilliant customer service whilst maintaining maximum working efficiency and the inCase platform is a perfect fit for such a mentality.
It has been great to meet with the innovative Directors at Sweeney Miller who recognise both the demand and need for inCase in the Conveyancing process and I’m delighted that we are going to transform the experience for their clients.
Sweeney Miller are a firm that I have watch with great interest over the last few years and they are a perfect fit for inCase. They really do have a complete desire to provide the very best service to their clients and having their own version of inCase is going to support this entirely.”
Paul Miller at Sweeney Miller was equally excited about the project:
“Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution to take our customer service to the next level.”
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors