First it was the newspapers, more recently it was banking. Major industries are wising up to the fact that consumers desire a mobile option. The hyper-accessibility of the smartphone means that the morning news is just a swipe away, our finances just a click away. The majority of people no longer want to have to walk to the local newsagent to get the news, people don’t want to travel to the bank to deposit their cheques. Frankly, legal advice is no different – people want it on their smartphones.
Efficiency, quality service and affordability are the three main criteria that people consider when choosing a Conveyancer. However what defines quality service in Law has changed. People are now used to receiving a quick response and having information immediately accessible. In a country where 96% of adults have access to a smartphone, it is remarkable that in the Ofcom Communications Market Report 2018 it shows that the average number of voice calls and SMS messages fell, yet instant messaging services such as WhatsApp grew rapidly. Your clients are no longer content to communicate by email or phone for an update because you can bet that if you’re not offering a mobile app, another firm will be. This is the era of instant.
With that in mind, it is no wonder that the demand for legal apps is at an all-time high. The inCase app allows your firm to create your own customised process flows to keep clients informed, as well as providing push notifications whenever their case is updated. They can also fill out questionnaires and sign and return documents instantly through the app, allowing the customer to feel secure knowing that they’ve done all they can to progress their transaction. Not only that but it cuts out the need for clients to waste your solicitors’ time on the phones – knowing notifications will alert them to updates, the client waits for you to contact them.
A common mistake that law firms make when considering apps is the assumption that with an app comes great cost. Savings on materials alone have superseded the cost of the app for some of our clients, and we provide flexible pricing plans on a license basis.
You are just a step away from greater quality client service, greater fee earner efficiency and greater profits.
To talk to a member of our team about the benefits of inCase, please call us on 0161 410 0800 or email firstname.lastname@example.org
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone...Patrick O’Hare – Managing Partner, Paschal O’Hare Solicitors
There are many benefits to the app, including improved efficiency internally and streamlined communication – but by far the biggest benefit is the enhancement to our customer service.Rachel Stow – MD, Thorneycroft Solicitors
Our main priority is to provide the best client experience throughout what can be a stressful time – buying or selling a house. This app does all that and more!Adam Cheal - MD, Fletcher Longstaff
Here at Sweeney Miller we understand that moving house can be an unnerving prospect and one of life’s more stressful experiences, so we take every step we can to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.Paul Miller - Managing Partner, Sweeney Miller Law
Integration with our case management system was essential to avoid driving up operational costs within the firm. In fact, these have lowered, with the automated messages we are now able to send clients, updating them on their case within a split second.Sucheet Amin – MD, Aequitas Legal
I was reassured to hear the Apps features worked within the SRA guidelines for client conduct and I felt even more confident about its suitability when I found it was originally developed for a practice with similar beliefs to my own.Bruce Hatton – MD, Hattons Solicitors